--- title: Superior Support Service! (The 3 S's @ TimeTECH) --- [![logo-optimized](https://blog.synerion.com/hs-fs/hubfs/logo-optimized.jpeg?width=185&height=69&name=logo-optimized.jpeg "logo-optimized")](https://www.synerion.com) - [Client Support](https://www.synerion.com/client-support/) - [Request a Demo](https://offers.synerion.com/request-a-demo) - [Contact Us](https://offers.synerion.com/ca-contact-us) - [FR](https://www.synerion.com/fr/our-people/) - [Products](https://www.synerion.com/agile/) - [Agile Workforce Suite](https://www.synerion.com/agile/) - [Enterprise Suite](https://www.synerion.com/enterprise-suite/) - [Solutions](https://www.synerion.com/workforce-management/) - [Workforce Management](https://www.synerion.com/workforce-management/) - [Time & Attendance](https://www.synerion.com/time-attendance/) - [Time Clocks](https://www.synerion.com/time-clocks/) - [Employee Scheduling](https://www.synerion.com/employee-scheduling/) - [Absence Management](https://www.synerion.com/absence-management/) - [Labour Costing](https://www.synerion.com/labour-costing/) - [Mobile & Tablet](https://www.synerion.com/mobile-tablet/) - [Reporting & Analytics](https://www.synerion.com/reporting-analytics/) - [Integrations](https://www.synerion.com/integrations/) - [Why Choose Us](https://www.synerion.com/why-choose-us/) - [Why Choose Us](https://www.synerion.com/why-choose-us/) - [Our People](https://www.synerion.com/our-people/) - [Blog](https://blog.synerion.com/) - [Products](https://www.synerion.com/agile/) - [Agile Workforce Suite](https://www.synerion.com/agile/) - [Enterprise Suite](https://www.synerion.com/enterprise-suite/) - [Solutions](https://www.synerion.com/workforce-management/) - [Workforce Management](https://www.synerion.com/workforce-management/) - [Time & Attendance](https://www.synerion.com/time-attendance/) - [Time Clocks](https://www.synerion.com/time-clocks/) - [Employee Scheduling](https://www.synerion.com/employee-scheduling/) - [Absence Management](https://www.synerion.com/absence-management/) - [Labour Costing](https://www.synerion.com/labour-costing/) - [Mobile & Tablet](https://www.synerion.com/mobile-tablet/) - [Reporting & Analytics](https://www.synerion.com/reporting-analytics/) - [Integrations](https://www.synerion.com/integrations/) - [Industries](https://www.synerion.com/manufacturing/) - [Why Choose Us](https://www.synerion.com/why-choose-us/) - [Our People](https://www.synerion.com/our-people/) - [Blog](https://blog.synerion.com/) - [Client Support](https://www.synerion.com/client-support/) - [Request a Demo](https://offers.synerion.com/request-a-demo) Menu ## Synerion Blog # Superior Support Service! (The 3 S's @ TimeTECH) [Team Synerion](https://blog.synerion.com/author/team-synerion) Jun 27, 2008 8:22:00 AM [TimeTECH](http://www.timetech.ca) knows that we have one of the world’s best [time and attendance systems](http://www.timetech.ca) on the market. We strive to always stay on top. Our fully customizable solutions are saving companies thousands of dollars in operational costs each year! Offering one of the best customized solutions is only the first step! We pride ourselves for our support department. [TimeTECH](http://www.timetech.ca) has a dedicated team of support staff with an average of over 10 years of experience to help address any issues or questions you may have about our time and attendance system. [TimeTECH](http://www.timetech.ca) offers optional support packages once your time and attendance system goes live. Our support packages include: Software Support: • Guaranteed 1 Hour telephone response during business hours • Unlimited toll free support • Help desk manned by Timekeeper Certified support staff with an average of 10 years experience • Bilingual support • Dial-in diagnostics • Version updates • On-site visits when necessary • Remote assistance to save you time • Maintenance of historical information on every call • Email service for programming changes • Custom online account with personal user login to access important TimeTECH documents anywhere Hardware Support: • Site support when necessary • All parts and labour included *The support staff at TimeTECH assisted me when I required technical support. Their professionalism, service, and the fact that they were easy to reach has made my experiences with TimeTECH extremely positive. SnF Management* [Blog](https://blog.synerion.com/topic/blog) ## Read On ### [3 New Support People! Welcome Nallanie Manick, Natasha Dias and Michael Asante to the TimeTECH support team!During this...](https://blog.synerion.com/3-new-support-people) ### [Tips for Building a Supportive Work Environment If you want to get the most from your employees possible, you need to try and build a work...](https://blog.synerion.com/tips-for-building-a-supportive-work-environment) ### [How to Support a Staff Member During a Personal Crisis Every member of your staff has a life outside of their jobs. If they work with you long enough, at...](https://blog.synerion.com/how-to-support-a-staff-member-during-a-personal-crisis) ![Synerion](https://blog.synerion.com/hubfs/raw_assets/public/Synerion_April2020/images/footer-logo-300x111.png) Synerion is an award winning leader in cloud workforce management software with over 30 years of experience, 5,000,000 users, and 7,000 installations globally. Synerion offers time and labour, advanced scheduling, absence management, labour allocation, timesheets, coreHR and more. 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