Most organizations do not realize the importance of the implementation process, when setting up a workforce management system. Depending on how successful an implementation is, it can determine how effective the system will be, and how soon your company will see a return on investment.
In order for the workforce management to be implemented successfully, you need to first understand the business process. Once the specific needs of your organization and business processes are understood, the implementation process can be tailored appropriately. When selecting a solution, it is important to have a seasoned and qualified implementation team that is capable of managing all components of the process from planning to deployment. By paying attention to the following steps, it will ensure that your company experiences a successful implementation, and as a result achieve a great return on investment
Planning
- Project Initiation
- Introducing the Project Team
- Preparing the Design
Design
- Designing Workflow
- Designing Configuration
- Determining Training Strategy
- Determine Testing Strategy
- Solution Acceptance and Final Planning
Building
- Installing Hardware and Software
- Finalizing the Test Plan
- Unit Testing
- Customer Training
- Testing and Preparation
Testing
- Integration Testing
- Parallel Testing
Deployment
- Production and Deployment
- Transitioning to a Support Phase
When adopting a new system, it is critical to remember training. Have the implementation team analyze the existing process and roles within the organization so they can create specific role-based training. It is important to take into account how the end user will be interacting with the system, so different training programs can be designed for different areas of a company. The goal is to create an effective, high quality program that will ensure that your company sees a timely return on your investment.
It is important during the implementation that the process contains stringent testing levels to provide high quality assurance levels. Once the project goes live, customer care professionals should be available for ongoing support.
Workforce management systems, and time and attendance management software are not one size fits all. Whether you are looking to transfer away from a manual system or upgrading technology, make sure your chosen vendor can quickly and efficiently implement the technology in a way that best suits your company and optimizes the value of the dollars invested.
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