---
title: Avoid Time Delays & Extra Costs in your WFM Project
---

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## Synerion Blog

# Avoid Time Delays & Extra Costs in your WFM Project

[Team Synerion](https://blog.synerion.com/author/team-synerion)

 Jul 25, 2011 4:37:00 AM

Implementing an effective and fully-functioning workforce management system is a project that takes time, effort and quite the budget. Using a WFM solution provides organizations with many benefits, including increased control and reduced costs. However, many companies struggle with their WFM projects going over budget – whether this means a time delay, or the project costing more than anticipated.

Listed below are some important things to keep in mind when planning to invest in a WFM system.

**When deciding how to build a customized workforce management solution, make sure to:**

1. **Find the right provider:** ensure that the company you are buying from can provide an industry specific and customizable system
2. **Be careful with customization:** using methods in the system that are uncommon can lead to glitches; you may want to steer away from any complex ideas altogether
3. **Consider integration:** ensure that the system can be integrated with payroll and other HR systems that the company already has in place

**Here’s what you should consider when developing a timeline for the project:**

1. **Time needed for communication**: costly projects like this usually require approval from upper management, who may take time to analyze the decision
2. **The complexity of the system:** the more complicated the system, the more time it will take to be trained and fully understand its use
3. **End-user adoption:** the system cannot be integrated in the company fully until the end-users are comfortable with it

**Here are some other suggestions:**

1. **Choose the project team wisely:** make sure that the people being trained on the system are the ones who will be using it, or are capable of training others on it
2. **Avoid false expectations**: ensure that the company and the provider are on the same page in terms of requirements (this will allow for a more honest cost and timeline estimate)
3. **Research, Research, Research:** find out more information on pricing and timelines by talking with partners, consultants, and other companies in your industry or individuals you know who have overseen the implementation of a WFM solution in the past

**Aside from the technical aspect, it is important to:**

1. **Align the system with company objectives:** for example, if your company strives for employee satisfaction, don’t use the system to implement shorter break times and reduced tolerance for absences; this will ultimately lead to decreased worker morale
2. **Examine current processes and policies:** automation helps with organization, but if the policy itself is hard to follow, it should be reassessed as a whole
3. **Be realistic:** don’t think that your company will be “the exception”; if similar companies in parallel industries have had problems with implementing a WFM solution, address these potential conflicts and find ways to prevent them from occurring
4. **Be patient:** don’t rush the project, as it will undermine the potential benefits

The potential benefits of implementing a workforce management solution are huge – centralized information, faster communication across levels of the organization, decreased costs, and increased control. However, it is a large investment, and should be thought through accordingly. By taking into consideration the advice mentioned above, your company will have a solid project plan, ultimately leading to an accurate time and budget estimate.

Visit our [website](http://www.synerionwfm.com/) to find out more about workforce management systems, and how the above mentioned practices can be considered when choosing a solution for your company!

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