While most business owners and managers understand how far workforce management solutions and other forms of administrative automation have come, far too many misjudge the value of such solutions in a smaller environment. It’s important to understand that workforce management isn’t just something for mega-corporations looking to shave a tiny amount from operations expenses; these tools have value for even the smallest of retail operations, so long as they’re applied effectively. Here are just a few of the ways a small retail business might leverage workforce management software:
Retail workforce management is a difficult topic for experienced and new managers alike. The sheer variety of personalities, schedules and positional needs can keep a manager occupied for hours after the store closes. These five retail workforce management tips offer a few strategies to use time more effectively while still keeping customer satisfaction and experience scores high.