The government sector is notably different from the private sector in many ways, but one fact remains true – labour productivity has a real impact on the organization, whether public or private. In the former’s case, labour productivity is inextricably linked to citizen service. Better efficiency outputs means better service to the public, plain and simple. In fact, a study released by the BC Public Service Work Unit detailed how better employee engagement contributes to higher customer satisfaction.
Organizational learning is a facet of organizational development that strives to take prior experiences and incorporate the knowledge obtained into future processes, for purposes of improving the organization. For the government sector, organizational learning is pivotal to building better government. From process improvement to providing better service to citizens, it is a driving force behind making governmental departments of all types operate more effectively. In this post, we will discuss why organizational learning is so important for progress.