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Synerion Blog

The Workforce Management Wheel

Posted by Team Synerion on Nov 21, 2011 5:09:00 AM

To anyone who does not have experience in the workforce management industry, the components of WFM and why it is so important to any company is a mystery. We’ve put together a WFM Wheel, to help explain Workforce Management in a simple and clear manner:



The centre of the wheel is the key to any workforce management system. Accurate payroll records and employee profiles are essential to effectively managing any workforce.

In order to maintain a strong record of this information, data collection and self-service capabilities are utilized. There are a number of data collection alternatives available to companies. For example, when focusing specifically on employee time and attendance, organizations can use badge readers, swipe cards, fingerprint scanners or hand geometry units to track working hours. Employee and manager self-service capabilities are commonly seen through the web. These individuals can log in to an online portal to access and update data, view time cards, and request or approve time off.

Time & Attendance Management, Labour Allocation & Costing, Absence Management and Scheduling are essentially the four major components of workforce management solutions. Capturing and tracking employee time and attendance is the core of any WFM system, and involves monitoring employee hours through punch in/punch out machines. Labour allocation and costing allows companies to capture time against work orders or jobs, and track specific costs back to employees or jobs. An effective workforce management solution will leverage technology to decrease and manage employee absences. Finally, smart and dynamic modules can allow for optimized scheduling processes.

The outer ring of the wheel represents the end results or ultimate benefits of successfully implementing a workforce management system. Companies will witness an increased efficiency in the organizational processes, and total compliance with labour laws and regulations, as well as employee or union contracts. Furthermore, the return on their investment will be evident soon after installation. Organizations will see a drop in labour costs, payroll expenses, and increased control of the workforce through a centralized database of information. Finally, business intelligence capabilities will allow companies to analyze their workforce, monitor trends, and take corrective action where necessary.

This wheel outlines the basics of workforce management, and is a great tool for understanding the components of WFM!

Visit our website for more information on workforce management systems for your company.

Special thanks to Paolo Gilfillan (Director of Sales & Marketing, Synerion), for the breakdown of the WFM Wheel!

Topics: Blog

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