So the time has finally arrived, and you are starting to look for different solutions to automate your workforce management practices at your organization. Now do you need time and attendance, absence planning, workforce planning, scheduling, or business intelligence tools? Where do you begin?
The first step in determining the right solution is taking a look at how your organization is currently tracking and monitoring your employee’s time and attendance. Construct a list of “must-haves” and certain pain points with your current system. You want to make sure that the system you choose can automate the things that are most important and eliminate those pain points to make your job easier.
Now that you have determined what you need the system to do, is the system fully customizable? Or is it an out of the box solution that has a few variables that can be changed? Don’t get me wrong, out of the box time and attendance solutions are great with their low price tag and if you are only interested in tracking employees punching in and out. But if you are looking to do more, most likely there will be several functions that are missing.
This is why customized demos are so important. There is no such thing as a one size fits all solution for time and attendance. Organizations handle their time and attendance operations differently everywhere. Identifying your must-haves and pain points are key for the demo to be successful, so you can make sure that the system you choose is fully customizable and has the capabilities you need.
Lastly, do some research on the service provider. How are their implementation and technical support teams? Are they seasoned and quality professionals? Or when you call for help, are you getting a call centre that doubles up as a pizza delivery order desk?
Implementing a workforce management solution is a big investment. Take the time to do your research and look at different options; ensure you are getting the highest return on investment, and you are completely comfortable with the system before signing on the dotted line.
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