--- title: How to Evaluate Retail Worker Productivity description: If you own a retail business, it can be tough to evaluate the productivity of your staff to make correct business decisions. So here are some ideas to help! image: https://blog.synerion.com/hubfs/pexels-photo-25641.jpg --- [![logo-optimized](https://blog.synerion.com/hs-fs/hubfs/logo-optimized.jpeg?width=185&height=69&name=logo-optimized.jpeg "logo-optimized")](https://www.synerion.com) - [Client Support](https://www.synerion.com/client-support/) - [Request a Demo](https://offers.synerion.com/request-a-demo) - [Contact Us](https://offers.synerion.com/ca-contact-us) - [FR](https://www.synerion.com/fr/our-people/) - [Products](https://www.synerion.com/agile/) - [Agile Workforce Suite](https://www.synerion.com/agile/) - [Enterprise Suite](https://www.synerion.com/enterprise-suite/) - [Solutions](https://www.synerion.com/workforce-management/) - [Workforce Management](https://www.synerion.com/workforce-management/) - [Time & Attendance](https://www.synerion.com/time-attendance/) - [Time Clocks](https://www.synerion.com/time-clocks/) - [Employee Scheduling](https://www.synerion.com/employee-scheduling/) - [Absence Management](https://www.synerion.com/absence-management/) - [Labour Costing](https://www.synerion.com/labour-costing/) - [Mobile & Tablet](https://www.synerion.com/mobile-tablet/) - [Reporting & Analytics](https://www.synerion.com/reporting-analytics/) - [Integrations](https://www.synerion.com/integrations/) - [Why Choose Us](https://www.synerion.com/why-choose-us/) - [Why Choose Us](https://www.synerion.com/why-choose-us/) - [Our People](https://www.synerion.com/our-people/) - [Blog](https://blog.synerion.com/) - [Products](https://www.synerion.com/agile/) - [Agile Workforce Suite](https://www.synerion.com/agile/) - [Enterprise Suite](https://www.synerion.com/enterprise-suite/) - [Solutions](https://www.synerion.com/workforce-management/) - [Workforce Management](https://www.synerion.com/workforce-management/) - [Time & Attendance](https://www.synerion.com/time-attendance/) - [Time Clocks](https://www.synerion.com/time-clocks/) - [Employee Scheduling](https://www.synerion.com/employee-scheduling/) - [Absence Management](https://www.synerion.com/absence-management/) - [Labour Costing](https://www.synerion.com/labour-costing/) - [Mobile & Tablet](https://www.synerion.com/mobile-tablet/) - [Reporting & Analytics](https://www.synerion.com/reporting-analytics/) - [Integrations](https://www.synerion.com/integrations/) - [Industries](https://www.synerion.com/manufacturing/) - [Why Choose Us](https://www.synerion.com/why-choose-us/) - [Our People](https://www.synerion.com/our-people/) - [Blog](https://blog.synerion.com/) - [Client Support](https://www.synerion.com/client-support/) - [Request a Demo](https://offers.synerion.com/request-a-demo) Menu ## Synerion Blog # How to Evaluate Retail Worker Productivity [Team Synerion](https://blog.synerion.com/author/team-synerion) Jul 8, 2016 9:00:00 AM ![pexels-photo-25641.jpg](https://blog.synerion.com/hs-fs/hubfs/pexels-photo-25641.jpg?width=430&name=pexels-photo-25641.jpg) Measuring the productivity of your retail staff can not only help you get insight into how each individual employee is performing, but will also give you an idea of how your business stacks up against others in the industry. By tracking retail worker productivity over time, you can set goals and targets for your business, monitor progress and assess if your efforts to improve performance have been effective. If you are looking to begin tracking the [productivity](https://blog.synerion.com/how-to-increase-employee-productivity) of your retail employees, consider starting with the following metrics to establish a baseline of their performance: **Total Dollars Sold Per Hour** A starting point for measuring your retail employees’ productivity is to measure each individual on the number of sales they make per hour of work. If your point of sale system allows for it, separate all transactions by the employee who performed them, and divide their total sales volume for the day by the number of hours they have worked. This average dollar amount per hour should give you much-needed insight into how an employee is performing. **Average Items Per Sale** Tracking this metric can help you see which of your employees are most skilled at up-selling. Consider the average number of items each staff member sells in one transaction to see who is doing an effective job at selling complementary items to customers. **Customer Service** Tracking which of your employees receive the fewest – or most – complaints can give you insight into how your employees are performing. If a certain employee is receiving a substantial amount of complaints or poor reviews from customers, it may be time to take corrective action. **Implement Time Tracking** Introduce a system that allows employees to more accurately track the time they spend on individual tasks to help you get a better picture of which projects or roles require the most time. For example, a [time tracking system](http://www.synerion.com/ca-en/labour-costing/) could help you determine that stocking shelves with product for your weekly promotion actually takes your employees three hours, when you had only allotted for 2 hours. Additionally, you can use this data to compare productivity between workers and identify your standout employees. **Review Regularly** Every quarter, review which metrics you are using to measure the productivity of your workers and gather data to establish a baseline level of productivity. Once you have this measurement, you can track progress and determine where improvements need to be made. Any time you make significant changes to your staff or major changes to how your business operates, remember to take another baseline so you can set new goals for your staff and your business overall. ## Read On ### [4 Types of Business Growth Growth is the goal of every business. 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